Privacy Policy

This 'Privacy Agreement' has been executed between Dr. Murat Balanlı (the company) and the Service Recipient (the client).

The company collects, processes, and stores the data of the clients as the data controller within the scope of the Personal Data Protection Law for the period prescribed by the relevant legislation.

Images related to the pre and post-operative stages of the clients can be used in the company's promotional campaigns and visuals after necessary anonymization.

(You can access the company's Personal Data Processing Policy and Information Document in the attachment at the end of this document.)

Data Controller Information:

Dr. Murat Balanlı İsmet Kaptan Mahallesi Şair Eşref Bulvarı Tuzcuoğlu İş Merkezi No:48/31 Konak / İzmir

Dr. Murat Balanlı Company recommends health service providers (doctors and health institutions) to clients upon their requests. The company serves as an intermediary for clients to receive medical treatment services they choose in their selected health institutions. No medical treatment is applied within the company.

This text outlines the terms and conditions of the health service packages that clients will receive through the company.

Please read these terms and conditions before receiving services from Dr. Murat Balanlı. The terms and conditions in this text are binding for both the service recipient (client) and the service provider (Dr. Murat Balanlı). By entering into any service agreement with Dr. Murat Balanlı, you are deemed to have accepted the terms and conditions in this text.

Dr. Murat Balanlı reserves the right to update and change these "Terms and Conditions" at any time. The changes will be effective when implemented on the company's website, and the text will be updated. Users are required to visit the website before receiving services to check for updated information.

1. DEFINITIONS

Dr. Murat Balanlı: In this text, it will be referred to as the "Company."

Client: The person who applies to the company for health service tourism purposes.

Health Service Provider: Doctor or Health Institution.

Health Service Package: Hotel, Transfer, Interpreter, Insurance, etc. (Depending on the package content, the service contract may vary.)

Treatment: All medical treatments and surgeries that the client decides upon preference and request.

2. GENERAL TERMS

The company is obliged to facilitate and fulfill the process of receiving treatments chosen by the client and to organize and cover all needs such as accommodation, transfer, and translation (partially or entirely) during the client's period of receiving health services, according to this contract.

The responsibility for the medical treatments and surgeries received by the client belongs entirely to the client and the health service provider chosen by the client. The nature of the service provided is an intermediary service aimed at facilitating the process of medical travel, including the health service packages offered.

The company does not operate or control the health service facility chosen by the client. The company is not a guarantor for the chosen Health Service Provider. The responsibilities for any incorrect application or complications caused by the Health Service Provider will create a contractual relationship between the Health Service Provider and the client. The company has no obligations or responsibilities regarding medical treatments and diagnosis.

The client is responsible for the accuracy and currency of the personal health information provided for the health service package. The company is not obliged to verify the accuracy of the data sent by the client. In case of any discrepancies between the images, videos, and relevant test results transmitted by the client to the company and the selected health service package, the client will be physically examined by the Health Service Provider first. Based on the examination results, if different treatments are required, changes may be made to the services and packages offered to the client. The company has no responsibility during the medical examination and diagnosis stage.

In case of revisions in the treatment plan by the Health Service Provider due to physical examination or test results, the client may choose not to continue the treatment. In such cases, after deducting the costs incurred up to that point, including costs related to tests and consultations, the company will refund the client. The company is not obliged to refund expenses incurred for facilitating accommodation, travel, and transfers to the client in order to facilitate the procurement of services.

The client agrees to accept and follow the instructions and recommendations provided by the Health Service Provider after the treatment. The Health Service Provider is not responsible for any repercussions arising from non-compliance with these instructions and lack of care. No refunds will be made by any service provider in case of such negligence. Therefore, clients are recommended to obtain travel insurance before the trip.

Health Service Packages offered by the company do not include insurance services. The addition of insurance to the package is subject to the client's request.

It is the client's responsibility to prepare the necessary documents for travel and to handle travel procedures such as visas. Purchased services do not include visa procedures. The client cannot terminate the contract by claiming that visa procedures are not completed. In such cases, the responsibility lies with the client.

The company will inform the client of the necessary information about the selected health service package before the trip. The information that the company is obligated to inform the client includes:

Name and contact information of the treatment provider. Information included in the accommodation service (hotel and other included services). Contact information for hosts or interpreters who will assist the client with translation during the trip. Information about the driver and greeter who will meet the client at the airport when landing in the city where the chosen treatment will be applied. Date and time information for all kinds of procedures required by the treatment. The cost of the treatment package. At the time of registration, at least 10% of the total service fee is paid as a deposit. The remaining balance must be paid before the start of the trip, at the latest one day before the start of the treatment. If the specified payments are not made within the mentioned periods, treatment will not start. In case of cancellation by the client, the payment equivalent to 10% of the total service fee paid by the client at the time of registration will be considered as a cancellation fee. In case the client cancels the trip one day before the start of the treatment, the company reserves the right to collect the entire service fee.

The client has the right to cancel the service contract within 14 days from the date of signing the contract, without stating any reason and without incurring any costs, except for the services that have started with the approval of the consumer before the right of withdrawal period expires. If the client cancels the contract within this period, the payments made by the client will be refunded within 14 days from the date of receipt of the cancellation notice by the company.

If the client requests a refund within the 14-day withdrawal period and the services have started with the approval of the consumer before the right of withdrawal period expires, the client will pay an amount proportional to the services provided until the notification of the withdrawal right. The services provided until the notification of the withdrawal right will be considered as a service received within the scope of the right of withdrawal. The proportional amount to be paid by the consumer is calculated based on the total price of the service specified in the contract. The consumer will not be charged for the services that are not provided or the cost of any service that has not started.

The company reserves the right to cancel the contract before the start of the trip due to force majeure conditions such as natural disasters, strikes, and political events that may prevent the fulfillment of the travel program. In such cases, the payments made by the client will be refunded in full.

In case the client does not attend the treatment without prior notice, the company will not be responsible for the services provided, and the client will not be eligible for any refund.

3. RIGHT OF WITHDRAWAL

The client has the right to withdraw from the service contract within 14 days without stating any reason. The withdrawal period expires within 14 days from the date of signing the contract.

To exercise the right of withdrawal, the client must inform the company of their decision to withdraw from the contract by an unequivocal statement (e.g., a letter sent by post, fax, or email). The client can use the sample withdrawal form attached to this contract, but it is not mandatory.

To comply with the withdrawal period, it is sufficient for the client to send their communication regarding the exercise of the right of withdrawal before the withdrawal period expires.

4. AMENDMENTS TO THE CONTRACT

The company may make changes to the terms of this contract and its annexes. The changes will be effective when implemented on the company's website, and the text will be updated. Users are required to visit the website before receiving services to check for updated information.

5. GOVERNING LAW AND JURISDICTION

This contract is subject to Turkish law. Istanbul Courts and Enforcement Offices are authorized to resolve any disputes arising from this contract.

This contract has been prepared and signed in two identical copies, one for the company and the other for the client, on the date of acceptance by the client.

EFFECTS OF WITHDRAWAL

If the client withdraws from the service contract, the company will refund all payments received from the client, including the costs of standard delivery, without undue delay and in any event not later than 14 days from the day on which the company is informed of the client's decision to withdraw from the contract. The company will carry out such reimbursement using the same means of payment as the client used for the initial transaction, unless the client has expressly agreed otherwise. In any case, the client will not incur any fees as a result of such reimbursement.

If the client has requested the commencement of the service during the withdrawal period and has agreed to pay an amount proportional to the scope of the service provided until the withdrawal is exercised, the client will pay an amount that corresponds to the part of the service provided until the client informs the company of the exercise of the right of withdrawal compared to the total scope of the service covered by the contract.

1. Application Method

In accordance with Article 11 of the Personal Data Protection Law No. 6698 ("Law"), you can submit your requests to Karaoğlu Group of Companies using one of the methods described below, in accordance with Article 13 of the Law and Article 5 of the Regulation on the Procedures and Principles of Application to the Data Controller.

**APPLICATION METHOD**

**ADDRESS FOR APPLICATION**

**INFORMATION TO BE PROVIDED IN THE APPLICATION**

Written Application
- Personally with wet signature or by registered mail or through a notary
- The envelope/notice shall be labeled "Request for Information within the Scope of the Personal Data Protection Law".

Application via Electronic Mail
- By using your electronic mail address in the subject line of the e-mail, "Request for Information within the Scope of the Personal Data Protection Law" shall be written.

2. Your Identity and Contact Information
Please fill in the following fields and submit them to the company, explaining your relationship with our institution (customer, visitor, employee, former employee, other) to enable us to contact you and verify your identity.

- Full Name:
- Turkish Identification Number / Passport Number or Identification Number for non-Turkish citizens:
- Principal Residence / Workplace Address:
- Mobile Phone Number:
- Landline Phone Number:
- Email Address:

3. Subject of the Request
We kindly ask you to clearly state your request regarding your personal data below. Information and documents related to the subject should be attached to the application.

4. Select the Method of Notifying Your Response
Please specify the method by which you would like to be contacted when submitting your application to us.

In line with the above-mentioned requests, I kindly request that my application to your institution be evaluated in accordance with Article 13 of the Law and that information be provided to me.

I acknowledge, declare, and undertake that the information and documents provided by me in this application are correct and up to date, that your institution may request additional documents to conclude my application, and that I may be required to pay the fee determined by the Personal Data Protection Board if it incurs any cost.

Applicant Data Subject:
Full Name:
Date of Application:
Signature:

DISTANCE PACKAGE TOUR AGREEMENT

The consumer has been informed prior to the journey in accordance with Law No. 6502 on the Protection of Consumers and the Regulation on Package Tour Contracts dated 14.01.2015. The Health Service Package (Brochure) in Annex 1 has been provided, and the Tour Registration Form in Annex 2 has been prepared, and the following agreement has been prepared under the terms below.

The Buyer declares and acknowledges that they are aware of all pre-information about the basic qualifications of the goods/services subject to sale, the sales price, payment method, delivery conditions, etc., and that they have confirmed this information electronically and then placed an order for the goods/services, in accordance with the provisions of this agreement.


PARTIES AND SUBJECT

On the one hand, Dr. Murat Balanlı Company, a travel agency with TURSAB Class A certificate approved by the Ministry of Culture and Tourism (referred to as the company in the contract). On the other hand, the tour participant (referred to as the client in the contract) whose name, surname, and other personal information are included in the "Tour Registration Form," which is an integral part of this contract, has explicitly signed a package tour contract in line with the conditions and provisions stated here. The participant, by signing this contract, is deemed to have accepted all the tour and travel conditions of the company.

SPECIFICATIONS OF THE SERVICE AND PLACE OF PERFORMANCE

In accordance with this contract between the company and the client, it has been mutually accepted that this contract is an integral part and an inseparable part of the contract, and the company will provide the services specified in this contract and in the travel program, which is an integral part of this contract. The client, in return, accepts, declares, and undertakes to fulfill the written obligations specified in this contract and its annexes. As the travel program and participation forms, which include special price conditions, special terms, and commitments, are in a sense complementary and inseparable parts of this contract, the validity of the rules of the main contract referred to by these forms and the contents written in the travel program is accepted by the parties.